Phones & SIM
Questions about where to buy and how to use.
- If I am bringing my own device, where can I buy a Good2Go Mobile SIM card?
SIM cards are available for purchase online or at participating Good2Go locations. If purchasing online, your new SIM card will be mailed to you and you must activate it (please see below for more details)
- How do I activate my Good2Go Mobile SIM Card?
You can activate your SIM card online by visiting good2goMobile.ca/activate-sim-card.aspx and following the on-screen instructions. You will require the nine-digit SIM activation code printed on the outside or inside of your SIM packaging, and your phones IMEI number. You can also activate your SIM by calling Good2GoCustomer Service 1 (866) 788-3475.
- Can I use a Good2Go Mobile SIM card in any phone?
To use your Good2Go Mobile SIM card, you will need an unlocked HSPA (850 Mhz) handset. If you are not sure, refer to the manufacturer's website for information and instructions on how to properly insert your new SIM card.
- Can I return my SIM card if it does not work in my phone?
All SIM card sales are final and cannot be refunded.
- I have a new Good2Go SIM card and have added a data plan, but I can't access the internet.
It is possible that your handset is not able to detect the correct settings to access our browser.
Ensure your phone APN's (Access Point Name) settings are set to the following:
https://good2goMobile.ca/support-data-settings.aspx
If you are still having trouble, contact your handset manufacturer.
https://good2goMobile.ca/support-customer-service-returns.aspx
It is possible that your handset is not able to detect the correct settings to access our browser.
- Why can't I send a picture message?
Picture messages require that your plan has data enabled. If your plan does not have data enabled, you will not be able to send picture messages. If your account does not have sufficient balance to cover the picture message rate of $0.50, your message will not send.
Be sure that your device is capable of sending picture messaging as not all handsets are. If you are unsure, contact your handset manufacturer.
Lastly, check to ensure that the MMS (Multimedia Messaging Service) settings on your handset are set up as follows:
APN: ltemobile.apn
MMSC: http://mms.gprs.rogers.com
MMS Proxy: mmsproxy.rogers.com
MMS Port: 80
APN Type: Default
APN Protocol: IPv4/IPv6
APN Roaming Protocol: IPv4/IPv6
If you need assistance changing these settings into your phone, please contact your handset manufacturer.
- Is there a maximum amount I can buy?
For security reasons Good2Go Mobile will not permit more than three SIM cards or one phone of any item in one order.
- Why can’t I ship to somewhere other than my billing address?
For the safety and security of both Good2Go Mobile and our customers, we require that the shipping and billing addresses are the same.
- I have already placed my order, can I cancel it?
Once you have received a Shipping Confirmation email the order cannot be cancelled.
- Where does Good2Go ship to?
Good2Go Mobile ships to Canadian mailing addresses only, excluding Yukon, Northwest Territories and Nunavut.
- What kind of shipping does Good2Go Mobile offer?
Good2Go Mobile uses Canada Post Expedited Parcel service. For your security, all shipments require your signature upon arrival.
- Where can I check the status of my shipment?
To check the status of a shipment, please refer to the Canada Post Tracking Number found in your Shipping Confirmation email. You can track your shipment at the Canada Post website.
If you have not yet received a Shipping Confirmation email, your product has not yet been shipped. If you do not receive this email within 48 business hours of placing your order, please contact Good2Go Mobile's customer service at 1 (866) 788-3475.
- It has been 15 business days and I have not received my phone or SIM card. What do I do?
If you have not yet received a Shipping Confirmation email, your product has not yet been shipped. If you do not receive this email within 48 business hours of placing your order, please contact Good2Go Mobile's Customer Service at 1 (866) 788-3475.
If you have received the Shipping Confirmation email, please check the Canada Post website to track the status of your shipment. If you have not received your phone within 20 business days, please contact Canada Post at 1-866-607-6301.
- How long will it take to process my order?
After receiving an order, the phone or SIM card will be shipped the next business day. Shipping will take 4-12 business days depending on the destination in Canada.