Customer Service and Returns
Our return policy and how to get in touch with us.
- How can I contact Good2Go Mobile customer service?
Simply call 1 (866) 788-3475 from a landline phone or 611 from your Good2Go Mobile cell phone.
If you are calling due to technical issues with your Good2Go Mobile service we recommended calling from a landline.
- I am not a Good2Go Mobile customer, but I would like to learn more about your service. How can I get information?
Please browse through this website and if you have any further questions or concerns, contact us directly by calling Good2Go Mobile Customer Service at 1 (866) 788-3475.
- My phone purchased from Good2Go Mobile does not seem to be working. Who can I contact?
If you are experiencing a hardware issue with your phone, please call the manufacturer directly for assistance.
- Have you heard about the CRTC Wireless Code?
The CRTC Wireless Code comes into effect on December 2, 2013. The Wireless Code establishes a common set of rights for all wireless consumers. The CRTC has developed a checklist to help you understand the most important things that the Code does for you. Visit the CRTC’s website at crtc.gc.ca/wirelesscode to find a copy of the Wireless Code and for an explanation of your rights as a wireless consumer.
Do you have a complaint that we have been unable to resolve?
The Commissioner for Complaints for Telecommunications Services (CCTS) may be able to assist you: ccts-cprst.ca or 1 (888) 221-1687.
- What is Good2Go Mobile's return and warranty policy?
All prepaid account top ups and SIM cards are non-refundable.