Customer Service and Returns
Our return policy and how to get in touch with us.
- How can I contact Good2Go Mobile customer service?
Simply call 1 (866) 788-3475 from a landline phone or 611 from your Good2Go Mobile cell phone.
If you are calling due to technical issues with your Good2Go Mobile service we recommended calling from a landline.
- I am not a Good2Go Mobile customer, but I would like to learn more about your service. How can I get information?
Please browse through this website and if you have any further questions or concerns, contact us directly by calling Good2Go Mobile Customer Service at 1 (866) 788-3475.
- Have you heard about the CRTC Wireless Code?
The CRTC Wireless Code comes into effect on December 2, 2013. The Wireless Code establishes a common set of rights for all wireless consumers. The CRTC has developed a checklist to help you understand the most important things that the Code does for you. Visit the CRTC’s website at crtc.gc.ca/wirelesscode to find a copy of the Wireless Code and for an explanation of your rights as a wireless consumer. https://crtc.gc.ca/eng/phone/mobile/codesimpl.htm
Do you have a complaint that we have been unable to resolve?
The Commission for Complaints for Telecom-television Services (CCTS) is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website athttps://www.ccts-cprst.ca or call toll-free at 1-888-221-1687.
- What is Good2Go Mobile's return and warranty policy?
All prepaid account top ups and SIM cards are non-refundable.