Service Update: Your service may stop at any time. Act immediately to stay connected.
Updated: November 2025
Immediate action required
The national transition away from 3G has entered its final stages. As older network infrastructure continues to be decommissioned across Canada, service for some customers may become limited or stop without warning.
If your device or SIM still relies on 3G technology, your phone may drop to the older 2G network for calls and texts. In areas where 2G is unavailable, service may stop entirely. Once your service stops completely, you will no longer be able to receive calls or texts on your current number, and the number may not be recoverable.
1. Why is my network being decommissioned?
Good2Go is upgrading its platform, and the current network infrastructure, including 3G services, is being retired across Canada. As this work continues, some customers will see reduced coverage, slower data, or service interruptions.
2. What does it mean for me?
Devices and SIM cards that rely on 3G won’t work consistently anymore. Service quality may drop, and in some areas you may lose connectivity entirely unless you upgrade your SIM.
The upgraded 4G LTE VoLTE network is now ready to support your service going forward.
3. What do I need to do?
Visit https://migrate.good2gomobile.ca to check if your device is eligible.
To complete the upgrade:
a) Request an updated SIM card.
b) Activate the new SIM using the instructions provided.
4. Can I keep my current plan?
Our new plan details will be provided during activation so you can choose what works best for you.
5. Will I lose my phone number?
No. Your current number can be kept. Just follow the number-transfer steps when activating your new SIM.
6. Is my phone compatible?
Your device must be unlocked, VoLTE-capable, and support LTE Bands 2, 4, 7, and 66.
If your device does not meet these requirements, it may not work on the new Good2Go network.
7. What happens if I don’t upgrade?
If you’re affected by the shutdown and haven’t upgraded, your service will be interrupted. Calls, texts, and data may stop working entirely.
8. Where can I get help?
Contact Good2Go Mobile customer service at 1-866-788-3475.
9. Where can I learn more about the national 3G shutdown?
Visit the CRTC’s information page: http://crtc.gc.ca/eng/phone/mobile/3G.htm