Important Update: Network Changes and Free SIM Option with Lucky Mobile – Action will be needed by August 31, 2025
Updated: July 2025
As part of a national modernization of wireless networks, The retirement of the 3G (HSPA) infrastructurewill be starting August 31, 2025. This will affect Good2Go customers who rely on that network.
To help you stay connected with your current phone, we’ve partnered with Lucky Mobile to offer affected customers a free SIM card and an easy option to move to a new, reliable 4G LTE network.
Visit Lucky Mobile to learn more about Lucky Mobile and how to activate your free SIM card.
1. Why is my network being decommissioned?
The Good2Go service is undergoing a platform upgrade. The current network infrastructure is being phased out nationally, including its 3G services, which will result in service interruptions for some customers.
2. What does it mean for me?
Good2Go is currently in the process of upgrading its platform and working to secure a new long-term network partner to continue supporting your mobile service. In the meantime, because of the phasing out of the 3G infrastructure, some customers may experience reduced coverage, slower data, or service interruptions — particularly if using older devices.
To avoid any disruption during this transition period, we’ve partnered with Lucky Mobile to provide affected customers with a reliable alternative on Bell’s 4G LTE network, along with a free SIM card and the ability to keep your number.
3. What do I need to do?
It’s easy to switch if needed:
a) Request your free Lucky Mobile SIM card.
b) Visit Lucky Mobile to activate your SIM
c) If your phone supports eSIM, you can activate instantly at www.luckymobile.ca
4. Can I keep my current plan?
In most cases, we’ll help you move to a similar or even better plan. Visit www.luckymobile.ca to view available options starting at just $19/month with talk, text, data — plus bonus data when you set up Auto Top-Up.
5. Will I lose my phone number?
No. You can keep your existing number. When activating your Lucky SIM card, simply choose “transfer existing number” and follow the prompts to enter your current details.
6. Will I be charged for the upgrade?
No. The Lucky SIM card is completely free for eligible customers, and there are no transfer fees.
7. Will I be able to transfer my account balance from my Good2Go account to Lucky Mobile?
No. When you move your number to any new wireless provider, including Lucky Mobile, your existing account balance does not transfer. This is standard across all carriers, as you are starting a brand-new service with a different provider, even though you’re keeping your current phone number.
We understand this may be disappointing for some customers. That’s why we’ve worked with Lucky Mobile to make this transition as smooth and valuable as possible. You’ll receive a free SIM card, access to affordable monthly plans starting at $19, and bonus data when you sign up with Auto Top-Up — all on Bell’s reliable 4G LTE coast-to-coast network.
8. Is my phone compatible with Lucky Mobile?
Most phones are compatible. You can check your device at Lucky Mobile's website.
9. What happens if I don’t upgrade?
If you are affected by the 3G shutdown and don’t upgrade by August 31, 2025, your service (including calls, texts, and data) will be interrupted. We recommend switching as soon as possible to avoid any inconvenience.
10. Where can I get help?
Contact Good2Go Mobile customer service at 1(866)788-3475 for more information.
11. Where can I learn more about Lucky Mobile?
Visit Lucky Mobile to explore Lucky Mobile plans and activate your free SIM card.
12. How long will it take to port my number to Lucky Mobile?
Port-ins to Lucky Mobile will take up to 48 hours to process. If you have questions, please reach out to 1-833-88-LUCKY (58259)
For more information about the 3G network retirement in Canada, visit the CRTC page: http://crtc.gc.ca/eng/phone/mobile/3G.htm