Legal and Privacy

Privacy

Privacy

This is a statement of the privacy practices applicable to Ztar Mobile Canada Inc. (“Ztar Mobile”), its subsidiaries and its affiliates and describes how we collect, use and disclose personal information of our customers, website users and other individuals.

In this statement references to “Ztar Mobile”, “we” and “our” and similar references may include—or refer only to—Ztar Mobile or one or more subsidiaries, affiliates or entities of Ztar Mobile.

Good2Go is a Ztar Mobile business.

Personal information is any information about an identifiable individual or that permits an individual to be identified, but does not, in most circumstances, include business contact information.

Ztar Mobile is committed to protecting the privacy and security of the personal information of individuals with whom we interact in accordance with applicable privacy legislation. Respecting and protecting your privacy is important to us and a priority in our continuing relationship.

We collect, use and disclose your personal information with your consent (which may be express or implied) or as required or permitted by law. By providing us with your personal information, you consent to our collection, use and disclosure of that personal information in accordance with this statement of privacy practices. If this statement of privacy practices is not acceptable to you, please do not submit any of your personal information.

Subject to legal and contractual requirements and upon reasonable notice, you may withdraw your consent to our further collection, use and disclosure of your personal information, including by requesting that your name be removed from our telephone, mail or email marketing lists, by contacting us at the email address provided below. If you refuse or withdraw consent, we may be unable to provide you with certain products, services or information, but we will not require personal information beyond what is required to provide those products, services or information.

We collect personal information, wherever appropriate, directly from you or from interactions with you, but may where necessary collect personal information from other sources. The personal information we collect may include your name, address, email address, location and other information relevant to our providing of products and services to you or doing business with you. We limit our collection of your personal information to the information that is reasonably necessary to fulfill the purposes for the personal information we identify to you or as otherwise required or permitted by law.

Ztar Mobile collects, uses and discloses your personal information so that we can carry out one or more of the following:

  • provide you with ongoing services relating to your purchases of Ztar Mobile products, including, but not limited to, wireless services and other offerings;
  • include you in preferred customer activities, such as special promotions and bonus offers;
  • manage, develop and improve our business and operations;
  • assist in the development and marketing of our products and services;
  • understand and respond to your needs and preferences, including recommending particular products and services to meet your needs;
  • provide localized content based on your location;
  • establish and maintain an effective relationship with those with whom Ztar Mobile interacts, including customers, suppliers and contractors with whom we do business;
  • provide information to interested individuals, including shareholders;
  • protect us from error, breach of contract, negligence, fraud and illegal activity;
  • engage in a business transaction, including a purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization of financing involving us or a part of our business; and
  • comply with any legal or regulatory requirements, or to cooperate with police and/or financial institutions during any investigation of credit/debit card and/or suspected criminal/fraudulent activities involving Ztar Mobile or any of Ztar Mobile's service providers or agents.
If we need your personal information for any other purpose, we will identify that purpose and obtain your consent.

Ztar Mobile takes great care to ensure your personal information is securely stored. Your personal information is held in confidence by Ztar Mobile. Access to this information is restricted to authorized personnel of Ztar Mobile and, unless otherwise required or permitted by law, will only be disclosed to program partners and third-party service providers responsible for administering our programs or special offers or providing Ztar Mobile with services, provided that such partners and service providers use the information only for the purposes for which it was disclosed, and agree to maintain privacy policies consistent with those of Ztar Mobile.

Personal information collected by Ztar Mobile may be used, processed and stored outside of Canada and may be subject to disclosure in accordance with the laws of such foreign jurisdictions.

We use various technologies to collect non-personal information about your use of our websites. In particular, we use:

  • cookies (small files placed on your browser by us or our service providers that facilitate recognition of your browser to allow for storage of user preferences and related information);
  • pixel tags (invisible images placed on certain pages of our websites for the purpose of tracking activity on websites); and
  • automatic logging of session data (information automatically collected by our servers such as IP addresses, browser types, return visits, referring pages and transaction information).

These technologies allow us to:

  • enhance the functionality of our websites (e.g. user I.D. and password prompts);
  • provide targeted content (including advertising based on, for example, your location and/or browsing habits);
  • obtain statistical analysis of website traffic (e.g. what pages are most popular);
  • administer our websites and servers;
  • allow for auditing of our services by third parties; and
  • enhance user experience on our websites and improve our services.

You have the ability to accept or decline cookies. The Help function within your browser will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you reject our cookies, or the cookies of service providers placed on our behalf, we cannot gather the information about your visit to our websites that we use these cookies to provide. This may affect your experience with our websites, including a loss of functionality on our websites, generally.

If you fill out a form on our websites, we may link, for the purposes described above, the browsing information associated with the cookies placed by or for us on your browser with your other personal information in our control.

For more information regarding our use of cookies, pixel tags or session logging, or our use of service providers and their technologies in connection with our websites as it relates to your personal information, please email privacy@ztarmoible.com.

Our websites have links to other sites or services not provided by us, including social media websites that we may use along with you. These websites or services may have different privacy practices and policies than ours and we recommend that you review their privacy policies to determine if they are acceptable to you. While we are not responsible for those privacy policies and practices, we are responsible for any personal information we collect, use or disclose on those websites or services in accordance with this statement of privacy practices.

Ztar Mobile has policies addressing our collection, use and disclosure of personal information. For more information regarding our privacy policies and practices, please email privacy@ztarmobile.com. You may also contact us in the same manner to request access to or to correct any of your personal information held by Ztar Mobile or to make a complaint about our privacy practices. For inquiries specific to Good2Go, you may also call us at 1-866-788-3475 for the Good2Go Customer Service.

Ztar Mobile is compliant with PIPEDA, including any collection, use and disclosure of personal information. However, as a prepaid provider, customers are not required to provide any personal information.

We do not collect any personal location information associated with your device that you use with our service.

We do require you to provide a 4-digit PIN which must be confirmed to authenticate your ownership of your number. Most calls to Customer Service will result in an account note and your call may be recorded.

Transcripts of any call recordings can be requested up to two months from the date of contact if available.

We do not disclose any of your account information unless pursuant to a legal power and we will only disclose your personal information without your consent in the following limited circumstances:

  • To another organization for fraud prevention, detection or investigation if seeking consent from you would compromise the investigation
  • To a law enforcement agency whenever we have reasonable grounds to believe that you have knowingly supplied us with false or misleading information or are otherwise involved in unlawful activates
  • To a public authority or agent of a public authority if it appears that there is imminent danger to life or property which could be avoided or minimized by disclosure of the information.
  • To a public authority or agent of a public authority, for emergency public alerting purposes, if a public authority has determined that there is an imminent or unfolding danger that threatens the life, health or security of an individual and that the danger could be avoided or minimized by disclosure of the information.

Account information may be stored or processed in or outside Canada. The information will be protected with appropriate safeguards but may be subject to the laws of the jurisdiction where it is held.

Ztar Mobile has security and safeguard processes and procedures to ensure that customer information remains safe from theft, loss or unauthorized access.

If you wish to access your account information retained by us and our carrier partner, Rogers Wireless, please contact us by email: privacy@ztarmobile.com or in writing at:
Privacy Officer,
Ztar Mobile Canada Inc
324 N. Saint Paul St
Dallas, TX 75201

If you would like more information about Canada’s privacy laws, please contact The Office of the Privacy Commissioner of Canada.

  • Website: www.priv.gc.ca/en
  • By Phone: 1-800-282-1376 or 1-819-994-5444
  • By Fax: 1-819-994-5424
  • By TTY: 1-819-994-6591

Ztar Mobile reserves the right to change this statement of privacy practices at any time by posting a new statement. Please check this page periodically for changes.

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Updated October 23, 2024 / 23 octobre 2024

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